1. Who We Are
MaitrisAI (BERRAHAL MOHAMMED) is the data controller responsible for the personal information collected through this website and our services. You can reach us at contact@maitrisai.com.
2. What Data We Collect
We collect personal data only when you voluntarily provide it. This includes:
- Contact form: full name, professional email, company name, company size, and your message.
- Newsletter subscription: email address.
- Blog comments: display name and email address.
- Free AI Audit requests: contact details and information about your operational challenges.
- B2C training interest form: full name, email address, optional phone number, topics of interest, monthly budget range, subscription preference, and an optional free-text message. This data is collected solely to notify you when individual training programmes become available and to tailor our offer to your profile.
- B2C programme enrolment (when active): billing name, email, payment reference, and programme access logs. Payment processing is handled by our payment provider; MaitrisAI does not store card details.
We also collect non-personal, anonymised usage data (pages visited, time on site) through standard web analytics, without tracking individuals.
3. Why We Collect This Data
We use your data for the following purposes:
- To respond to your enquiries and quote requests.
- To schedule and deliver the free AI audit you requested.
- To send newsletters you have subscribed to (you may unsubscribe at any time).
- To moderate and display your blog comments.
- To notify you — as a priority — when the B2C individual training programmes you expressed interest in become available.
- To understand demand by topic and budget range so we can build programmes that best match individual learners' needs. No automated decisions are made from this data.
- To manage your access to B2C programmes you have purchased and to deliver the associated content.
- To improve our website and services.
We never use your data for automated decision-making or profiling.
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Consent — for newsletter subscriptions and non-essential communications.
- Contractual necessity — when data is needed to deliver a service you have requested.
- Legitimate interest — for responding to enquiries and improving our services.
5. Data Sharing
We do not sell, rent, or share your personal data with third parties for marketing purposes. We may share data only in the following cases:
- With service providers who help us operate this website (hosting, email delivery), bound by strict confidentiality agreements.
- When required by law or regulatory authority.
All data shared with AI systems during client projects remains within client-controlled infrastructure and is never used to train external AI models.
6. Data Retention
We retain your personal data only for as long as necessary:
- Contact and enquiry data: up to 3 years from the last interaction.
- Newsletter subscriptions: until you unsubscribe.
- Blog comments: until you request deletion.
- B2C training interest form submissions: up to 24 months, or until you request removal. If you ask to be removed from the waiting list, your data is deleted within 30 days.
- B2C programme access data: for the duration of your access licence plus 12 months for billing and dispute purposes.
- Client project data: as defined in the service contract, typically deleted or returned within 30 days of project completion.
7. Your Rights
Under applicable data protection law (including GDPR where applicable), you have the right to:
- Access — request a copy of the data we hold about you.
- Rectification — ask us to correct inaccurate data.
- Erasure — request deletion of your data ("right to be forgotten").
- Portability — receive your data in a machine-readable format.
- Objection — object to processing based on legitimate interest.
- Withdrawal of consent — unsubscribe from any communication at any time.
To exercise any of these rights, contact us at contact@maitrisai.com. We will respond within 30 days.
8. Cookies
This website uses only functional cookies necessary for the site to operate correctly (e.g. language preference, session management). We do not use tracking cookies or third-party advertising cookies. No cookie consent banner is required for strictly necessary cookies.
9. Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. Our website is served over HTTPS. Access to personal data is restricted to authorised personnel only.
10. International Transfers
MaitrisAI is based in Morocco. If you access our services from the European Union or other regions, your data may be transferred to and processed in Morocco. We ensure such transfers comply with applicable data protection standards.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be reflected on this page with an updated date. We encourage you to review this page periodically.
12. Contact & Complaints
For any privacy-related questions or to exercise your rights, contact us at contact@maitrisai.com. If you believe your data has been mishandled, you have the right to lodge a complaint with your local data protection authority.